Terms and Conditions for Credit Fix Multi-Lender Loan Application Service  

Effective Date: 6 November, 2024  

 

1. Agreement to Terms 

By using the Credit Fix multi-lender loan application service (“Service”) operated by Credit Fix (www.mycreditfix.co.za), you agree to these Terms and Conditions (“Terms”). These Terms are governed by South African law.   

2. Company Information

3. Consent for Information Sharing

By submitting your application, you explicitly authorize Credit Fix to:

  • Collect and store your personal and financial information in accordance with the Protection of Personal Information Act (POPIA)
  • Obtain your credit report and credit score from registered South African credit bureaus
  • Share your application, personal information, and credit report with our lending partners
  • Process your personal information as defined in POPIA
  • Communicate with you regarding loan offers and related services   

4. Credit Report Authorization

You authorize Credit Fix to:

  • Perform credit checks through authorized South African credit bureaus
  • Share your credit report with our verified lending partners
  • Store your credit information securely in compliance with POPIA and the National Credit Act
  • Use your credit information for credit repair and optimization services 

5. Privacy and Data Protection

We commit to:

  • Protecting your personal information as required by POPIA
  • Processing your data lawfully and transparently
  • Implementing appropriate security measures to prevent unauthorized access
  • Only sharing your information with verified lending partners
  • Retaining your information only for as long as necessary or required by law 

6. Service Description

Our Service includes:

  • Processing your single loan application
  • Credit profile assessment and optimisation
  • Submitting your optimized application to multiple registered credit providers
  • Communicating potential loan offers to you  

7. Limitations and Disclaimers

  • We are not a registered credit provider
  • We do not guarantee loan approval
  • We act as an intermediary service provider
  • Final loan terms are set by individual credit providers
  • All lending partners are registered credit providers under the National Credit Act  

8. Your Rights Under South African Law

You have the right to:

  • Access your personal information
  • Request correction of your information
  • Object to processing of your information
  • Submit complaints to the Information Regulator
  • Withdraw consent for future processing  

9. Communications Consent

You consent to receive communications via email, SMS, or phone regarding:

  • Your loan application status
  • Credit improvement recommendations
  • Loan offers from registered credit providers
  • Marketing communications (subject to opt-out rights)  

10. Fees and Charges

  • All applicable fees will be clearly disclosed before any charges
  • Fees comply with South African consumer protection regulations
  • Payment terms and methods will be clearly communicated
  • Refund policy available upon request  

11. Compliance with South African Legislation

This agreement complies with:

  • Consumer Protection Act
  • Protection of Personal Information Act (POPIA)
  • National Credit Act
  • Electronic Communications and Transactions Act  

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to www.mycreditfix.co.za.  

13. Dispute Resolution

  • Any disputes will be resolved under South African law
  • Parties agree to first attempt to resolve disputes amicably
  • Legal proceedings may be instituted in South African courts  

14. Contact Information

For questions about these Terms or our Service:

15. Acknowledgment 

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.